Updated Sept 25
Autopay showing as on when it isn't
During the switch, some accounts displayed autopay as turned on even though it was not actually enabled. If you were already enrolled in autopay before the move, that enrollment came over with your account and you are still enrolled.
What you can do
If you were not on autopay before the move, you were not enrolled during the switch. The account screen was wrong, and autopay is not actually on. If you were already enrolled, that enrollment carried over and you are still on autopay.
