3 months ago
Update: It takes a little work but, thanks to Irma and Heather, we were able to get things worked out. So far, so good. The enrollment was fast and easy. We'll see how the service rates.
Report an Outage
Power out? Here's who to call.
Power outages are restored by your local transmission provider, the company that owns the lines in your area. Find your provider below and call them directly. Abundance Energy handles your billing and plan; your TDSP handles the grid.
Find your TDSP below
Call them directly, not Abundance
Service restored faster when reported to the right provider
Abundance handles your bill. Your TDSP handles the lines.
Texas electricity is split into two parts. Retail providers like Abundance sell you the electricity and handle your billing. Transmission providers like Oncor, AEP, and CenterPoint own and maintain the physical infrastructure, the poles, wires, transformers, and substations that deliver power to your home.
When your power goes out, the problem is almost always in the infrastructure layer, a downed line, a blown transformer, a grid fault. That means the fix happens at the TDSP level. Calling Abundance during an outage is the equivalent of calling your internet service reseller when your cable is cut. They can't send a crew.
Find your TDSP in the directory below, call their outage line, and report your outage directly. If you're not sure which TDSP serves your address, your zip code is the fastest way to find out. It's listed in the directory.
Your Retail Provider
Abundance Energy
Handles: Billing, plans, enrollment, customer service
Your Transmission Provider (TDSP)
Oncor / AEP / CenterPoint / TNMP / LP&L
Handles: Power lines, outage restoration, grid infrastructure
⚡ Outage? Call your TDSP, not Abundance.
How Abundance Can Help
What we can and can't do during an outage.
We're honest about what Abundance can and can't do. Here's a clear breakdown so you get help from the right source as fast as possible.
What Abundance Can Help With
- Identifying your TDSP if you're unsure which provider serves your address
- Confirming your account is in good standing so restoration isn't delayed by a billing hold
- Helping you understand your bill after restoration, including any unusual charges related to the outage period
- General account questions that don't require power to resolve
What Requires Your TDSP
- Reporting the outage and dispatching repair crews. This goes to your TDSP only.
- Estimated restoration times. Only your TDSP has this information.
- Downed power lines or infrastructure damage. Always report to your TDSP and 911 if safety is involved.
- Grid-level issues affecting multiple customers. This is TDSP territory.
Questions we can help with: call (833) 495-0127(English) or (806) 808-0686(Español), or use the support form.
Provider DirectoryView outage mapView outage mapView outage mapView outage mapView outage mapView outage map
Find your transmission provider.
Your TDSP is determined by your address. Find yours below and call their outage line directly.
Oncor Electric Delivery
Serves the largest territory in Texas, including the Dallas-Fort Worth Metroplex, much of Central Texas, West Texas, and hundreds of communities statewide.
Outage Reporting Line
(888) 313-4747Serving: Dallas, Fort Worth, Arlington, Waco, Lubbock, Midland, Odessa, Tyler, Wichita Falls
AEP North
Serves South Texas, the Coastal Bend, and parts of West Texas including the Permian Basin and Rio Grande Valley.
Outage Reporting Line
(866) 223-8508Serving: Corpus Christi, Laredo, McAllen, Harlingen, San Angelo, Abilene, Victoria
AEP Central
Serves South Texas, the Coastal Bend, and parts of West Texas including the Permian Basin and Rio Grande Valley.
Outage Reporting Line
(866) 223-8508Serving: Corpus Christi, Laredo, McAllen, Harlingen, San Angelo, Abilene, Victoria
CenterPoint Energy
Serves Houston and the greater Harris County area, including surrounding communities in the Houston metro.
Outage Reporting Line
(800) 332-7143Serving: Houston, Katy, Sugar Land, The Woodlands, Pasadena, Baytown, Galveston
Texas-New Mexico Power (TNMP)
Serves scattered markets across Texas including parts of the Gulf Coast, the Panhandle, and select communities statewide.
Outage Reporting Line
(888) 866-7456Serving: Texas City, League City, Friendswood, Fort Stockton, Pecos
Lubbock Power & Light (LP&L)
Serves the city of Lubbock exclusively. It is the only municipal utility in the deregulated Abundance service area.
Outage Reporting Line
(806) 775-2509Serving: Lubbock
Not Sure?Log In to View BillUse PUCT Lookup
Your zip code will tell you.
Your TDSP is determined by your service address, not your retail electricity provider. The fastest way to find yours is to check your most recent Abundance bill. Your TDSP is listed there. Or enter your address on the PUCT's official Texas utility lookup tool.
Check Your Bill
Your TDSP name appears on every Abundance statement in the delivery charge section. Look for "Oncor," "AEP," "CenterPoint," "TNMP," or "LP&L."
PUCT Lookup Tool
The Public Utility Commission of Texas provides an official address-based utility lookup tool. Enter your address to confirm your transmission provider.
You can also call Abundance at (833) 495-0127Spanish support available at (806) 808-0686We can help you identify your TDSP. For an active outage, calling your TDSP directly will get your power restored faster.
Outage Checklist
While you wait for power to be restored.
Once you've reported your outage to your TDSP, here's what to do while crews work on restoration.
Check your breaker first
Before assuming a neighborhood outage, check that your main breaker hasn't tripped. Reset it if needed.
Unplug sensitive electronics
Power surges during restoration can damage computers, TVs, and appliances. Unplug them until service is confirmed stable.
Keep the fridge closed
A closed refrigerator stays cold for approximately four hours. A full freezer holds temperature for up to 48 hours.
Preserve your device battery
If power is flickering or out, limit non-essential use so your phone stays available for emergencies. Keep a charged backup battery/power bank on hand in case you need to call.
Check your TDSP's outage map
Most TDSPs provide real-time outage maps showing affected areas and estimated restoration times. Links are in the directory above.
Know when to call for help
If you smell burning, see downed power lines, or have a medical emergency related to the outage, call 911 immediately.